Frequently Asked Questions
Everything you need to know about your Tagima experience.
What is the standard shipping timeframe for new orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Do you offer a warranty on your instruments?
Yes, all Tagima guitars come with a limited one-year warranty covering manufacturing defects in materials and craftsmanship from the date of purchase.
What is your return policy if I am not satisfied?
We offer a 30-day return policy for items in original, mint condition with all packaging included. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
Are your guitars professionally set up before shipping?
Every Tagima guitar undergoes a rigorous quality control inspection at our distribution centers to ensure playability and structural integrity before it is shipped to you.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer financing options through Affirm for qualifying customers.
How can I track the status of my shipment?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your package's progress.